At YL Legacy LLC ("we," "us," or "our"), customer satisfaction, transparency, and high-standard service delivery are foundational. This Refund, Return & Cancellation Policy explains your rights and procedures regarding service cancellations and refund requests.

1. Service Onboarding & 30-Day Satisfaction Window

For our turnkey e-commerce account setup and dedicated management plans, we provide a 30-day initial onboarding review period. If within the first 30 days of contract execution our team has failed to deliver the initial account onboarding and product listing milestones outlined in your service agreement, you are eligible to request a refund for management fees.

2. Non-Refundable Items & Third-Party Direct Costs

The following costs are non-refundable once incurred or deployed:

• Direct marketplace seller fees paid to Amazon, Walmart, eBay, or Shopify.
• Paid advertising spend deployed directly to ad platforms (Amazon PPC, Meta Ads, Google Ads).
• Third-party wholesale inventory or sample purchases approved by the client.

3. Cancellation Process & Notice Period

Clients on recurring monthly management agreements may cancel at any time with a 14-day written notice prior to the next billing cycle. To cancel:

1. Submit a formal cancellation notice by emailing support@yllegacy.com or contacting your Dedicated Account Manager.
2. Our billing desk will confirm receipt and ensure all current reporting deliverables and access credentials are fully transferred to you.
3. No subsequent monthly management charges will occur following the cancellation date.

4. Refund Processing Timelines & Method

Approved refunds will be processed within 5 to 7 business days back to the original method of payment (credit card, bank transfer, or authorized merchant checkout).

5. Contacting Customer Support

For any questions regarding billing, invoices, or cancellations, please reach our dedicated support desk at: